[Book lending] What should I do if my books are overdue?

Overdue fees will be charged for overdue books. During regular opening hours, the overdue fee is 0.3 yuan per book per day, with a maximum of 10 yuan. For faculty and students, the borrowing period during winter and summer breaks will be extended according to the holiday schedule, see separate notices for details.

[Book lending] What should I do if I lose a borrowed book?

If you accidentally lose a borrowed book, it is recommended that you purchase the same book (with the same ISBN) and pay a processing fee of 10 yuan. If you cannot find the same book, you can also pay compensation according to the following rules: 1. For domestically published books, compensation is three times the book price. 2. For imported original foreign language books, compensation is five times the book price. 3. For multi-volume sets, if one or more volumes are lost, compensation is based on the full set price, and no other volumes can be claimed after compensation. (You can log in to "My Library" to view your borrowed book records for ISBN and other book information.)

[Book lending] How to pay overdue fees?

Overdue fees can be paid through various methods: via our library's or the City of Libraries' WeChat official account platforms; faculty and students can use their campus cards to pay at the self-service payment machines located in the library; or pay manually at the second-floor comprehensive service desk.

[Book lending] What happens if I don't pay overdue fees?

If you have overdue fees, some services will not be available, such as borrowing books, replacing lost cards, etc.

[Book lending] Can I return books if I have overdue fees?

Yes. You can return books even if you have overdue fees, but you cannot borrow books.

[Book lending] What is considered book damage?

Marking, annotating, writing, folding, altering, or soiling, tearing the inner pages, flyleaves, or cover of a book are all considered book damage.

[Book lending] What should I do if I damage a book?

For minor damage, fines range from 5 to 20 yuan; severe damage will be treated as loss. Let's take care of books together.

[Book lending] Isn't stealing books not considered theft?

No! Stealing books is theft. Now, books can be borrowed without a deposit, so don't try it out of curiosity.

[Book lending] What are the violations in the library?

Besides overdue books, failing to arrive for a reserved study room, failing to pick up pre-ordered books within 7 days after notification, and overdue return of items such as umbrellas also constitute violations.

[Book lending] What should I do if the library doesn't have the book I want to read?

1. Apply for interlibrary loan. You can borrow books from cooperating libraries through the interlibrary loan function of Shenzhen Library and Information Hub, mainly English literature. For specific borrowing procedures, please refer to: https://lib.utsz.edu.cn/article/view/id - 6201.html?locale = zh_CN 2. Recommend purchase: Library homepage - Recommend Purchase. You can recommend paper books, journals, and databases.

[Book lending] How to log in to "My Account" on the homepage?

On the desktop library homepage or mobile WeChat official account, click on "My Account", enter your reader ID and password to log in. Note: Social readers should use the complex password for the City of Libraries to log in. If you haven't set a complex password, please go to the City of Libraries to set it up first.

[Book lending] How to pre-order books?

If you find a book in the pre-order bookstack, click on "Pre-order Registration" on the search page, log in to My Library, and register for pre-order. After successful pre-order, you will receive an SMS notification and can proceed to the selected pick-up location to complete the borrowing process. "Detailed Operations"

[Book lending] What kind of reader cards can be used for advance book requests?

Reader cards from any member of the "City of Libraries" can be used for advance book requests.

[Book lending] How long do I have to pick up the book after a successful request?

After receiving the SMS notification, readers must pick up the book at the designated location within 7 days with their reader card. It will not be held after that time.

[Book lending] What happens if I don't pick up the requested book on time?

After three breaches, the advance book request service will be suspended for six months.

[Book lending] How to renew an advance requested book?

Advance requested books can be renewed once, just like regular books. You can log in to "My Library" or visit the library to renew. The borrowing period will start from the day of successful renewal and remain 31 days.

[Book lending] How to renew an advance requested book?

Advance requested books can be renewed once, just like regular books. You can log in to "My Library" or visit the library to renew. The borrowing period will start from the day of successful renewal and remain 31 days.

[Book lending] How to cancel an advance book request?

If the advance request has not been processed, you can log in to "My Library" and click "Cancel Advance Request". If the request has been processed or the book has already been delivered to the pick-up location, it cannot be canceled.

[Book lending] Why can't some advance requested books be picked up at the University Town Library of Shenzhen?

Books in the advance request library of the Shenzhen Library can only be borrowed from the 24-hour self-service libraries deployed across the city by the Shenzhen Library. Therefore, our library cannot be selected as a pick-up location for advance requested books. However, our library also has an advance request library, and books can be delivered to our service desk. This is determined by which advance request library the book belongs to, as books belong to different libraries and the service locations that can process them are different.

[Book lending] Where is the advance request library and can I enter it?

The advance request library of the Shenzhen University Town is located on the first floor and is not open to the public. If you need it, you can make an advance request registration for the book you want.

[Book lending] Why set up an advance request library?

The Shenzhen University Town currently has a collection of over 1.8 million books, but only 700,000 books can be shelved in the reading area. Therefore, like all libraries, we will transfer books that have been on the shelves for more than two years and have a low circulation rate to the advance request library for compact storage, but they can still be borrowed.

[Book lending] What should I do if I can't retrieve an advance requested book from the 24-hour self-service machine?

After receiving the SMS notification for picking up an advance requested book, readers with a campus card can use their QR code reader card to retrieve the book. If you are unable to retrieve the book even with a valid reader card, please contact the Shenzhen Library at (0755) 82841211.

[Book lending] How to check the status of my advance requested book?

Log in to "My Account" and click on "Advance Request Inquiry".

[Book lending] Why can only some books be requested in advance?

Books in the advance request library can be delivered to a specified location for readers. As the collection of the "advance request library" grows, it will become more convenient for readers.

[Book lending] Which libraries participate in paper-based interlibrary loan?

Readers can apply to borrow paper-based documents (mainly English) not held in their own library from the Shenzhen Documentation Port cooperative libraries (University Town Library of Shenzhen, Shenzhen Library, Shenzhen University Library, Shenzhen Polytechnic Library, Southern University of Science and Technology Library, The Chinese University of Hong Kong, Shenzhen Library). The borrowed documents must be returned to the service desk of the borrowing library within the specified time limit according to the rules. (Applications must comply with the circulation policies of the document libraries, and the document libraries have the right to refuse to provide.)

[Book lending] Paper-based Interlibrary Loan for Chinese Books?

Currently, paper-based interlibrary loan mainly focuses on English literature.

[Readers card] What is the initial password for the borrower's card?

(1) The initial password for users with an ID card is the 8-digit birth date, e.g., 19990818; (2) For users without an ID card, if the number of digits from the fifth last digit of their ID number is less than 8, the missing digits are replaced with the number 8. For example, if a user's ID number is 233295436, the password is 88823329.

[Readers card] Can social personnel apply for a reader's card? How to apply?

Yes, you can. Self-service registration: Readers with second-generation ID cards can apply for a reader's card through self-service registration machines or self-service library service machines. * Each person can only apply for one Shenzhen "City of Libraries" reader's card, and it can only be used by themselves.

[Readers card] Can readers from Hong Kong, Macao, and foreign countries apply for a reader's card?

Yes, you can. Please bring your valid ID documents (ID card, passport, military ID, driver's license, etc.) to the comprehensive service desk on the second floor for manual processing.

[Readers card] How do campus readers apply for a reader's card?

The campus card for campus readers is the reader's card for the library, so there is no need to apply for another reader's card.

[Readers card] What is the validity period of the reader's card? What should I do if it expires?

-The validity period may vary depending on the type of reader's card. You can go to the comprehensive service desk on the second floor for free renewal before or after it expires.

[Readers card] What are the types of reader's cards currently available?

The types of social reader's cards are as follows: Pengcheng Encouraging Reading Card - deposit of 0 yuan, allowing the borrowing of 5 Chinese documents; Regular Reader's Card with deposits of 100 yuan, allowing the borrowing of 10 Chinese documents; 200 yuan, allowing the borrowing of 2 original foreign language books; 300 yuan, allowing the borrowing of 10 Chinese documents + 2 original foreign language books.

[Readers card] What should I do if I lose my reader's card?

If you lose your reader's card, you should promptly go to the library to report the loss with valid ID documents such as your ID card, or you can first call 26032935 to report the loss. All losses caused by the misuse of your reader's card by others before reporting the loss shall be borne by you. After reporting the loss, you can go to any member library of the "City of Libraries" to apply for a replacement, with a replacement fee of 10 yuan.

[Readers card] How do I cancel my reader's card?

To cancel your reader's card or cancel the borrowing function, you need to return all borrowed documents, settle any overdue fees, and then go to the comprehensive service desk on the second floor for manual processing or to any public library service desk above the district level within the "City of Libraries" with your reader's card and valid ID documents. If you entrust someone else to handle it on your behalf, you must present your reader's card, your valid ID document, and the valid ID document of the person handling it on your behalf.

[Readers card] How do campus teachers and students handle the return of their reader's card?

The procedure for campus teachers and students to return their reader's card is as follows: Teachers and students of the university town can bring valid ID documents, a school leaving form, and other materials to the comprehensive service desk on the second floor of the library to cancel the "reader's card" function of their campus card.

[Readers card] How do I apply for a Hongru Card?

Our library processes the "Shenzhen High-level Talent Hongru Card" (hereinafter referred to as the "Hongru Card") for Shenzhen's high-level talents based on information provided by the Municipal Human Resources and Social Security Bureau, and produces the "Hongru Card" uniformly.

[Readers card] Can an individual apply for a Hongru Card?

Hongru Cards are currently not accepting individual applications.

[Readers card] Can I borrow books with a Hongru Card? What are the types?

Activated Hongru Cards can be used to borrow books. The borrowing standards can refer to the categories of student IDs in the university town.

[Readers card] How do I apply for a replacement Hongru Card?

The reader themselves should bring their ID card to the comprehensive service desk on the second floor of our library to apply for a replacement Hongru Card, with a replacement fee of 10 yuan; or bind their "Hongru Card" reader's card number in [Alipay City Services - Library Services] / [WeChat "Shenzhen Library - City of Libraries" service account], and use functions such as the QR code reader's card and scanning the QR code to search for books.

[Readers card] Do I need to bring my reader's card when borrowing and returning books?

No. You can bring a physical reader's card or a QR code-bound reader's card when borrowing books, and you don't need a reader's card when returning books.

[Electronic resources] I'm not familiar with the search methods of various databases. How can I get help?

For detailed and timely help with databases, please refer to the user guides on the guidance pages of each database. Additionally, you can always get help from the staff on duty at the reference desk (Email: consulting@utsz.edu.cn. Tel: 26032350). The library often holds special training seminars focusing on the usage of various electronic resources, so please pay attention to the training notifications.

[Electronic resources] What are the precautions for downloading electronic resources?

1. Do not use network download tools to bulk download electronic resources purchased by the library; 2. Do not continuously, systematically, collectively, or in bulk, perform operations such as downloading, browsing, and searching databases; (As various database providers have inconsistent definitions of "abuse", the library cannot formulate a unified standard. Generally, database providers consider downloading documents beyond normal reading speed as abuse, and normally, the speed to read one document requires at least a few minutes.) 3. It is not allowed to use the obtained documents for illegal profit.

[Research room] How to make an online reservation for a study room?

You can make a reservation for a study room on the library's homepage or WeChat official account. After successful reservation, you can scan the QR code to enter the reserved room. Campus card readers can also directly swipe their campus cards.

[Research room] What are the reservation rules for study rooms?

a. Personal study stations and personal computer stations: If the card is not swiped for use within 15 minutes after the reserved start time and the reservation is not canceled, it will be considered as a late breach of contract, and the reservee will be counted as having breached once. b. Teacher study rooms: If the card is not swiped for use within 30 minutes after the reserved start time and the reservation is not canceled, it will be considered as a late breach of contract, and the reservee will be counted as having breached once. c. Group study rooms: If the card is not swiped for entry within 30 minutes after the reserved start time, or if other members do not swipe their cards for sign-in during use and the number of swiped cards is less than the reserved number, it will be considered a breach of contract, and the reservee will be counted as having breached once. d. Group discussion rooms: If the card is not swiped for entry within 15 minutes after the reserved start time, or if other members do not swipe their cards for sign-in during use and the number of swiped cards is less than the reserved number, it will be considered a breach of contract, and the reservee will be counted as having breached once.

[Research room] What situations are considered violations when reserving study rooms?

According to the "Regulations on the Management of Study Rooms" in our library, the following situations are considered breaches of contract: not leaving on time and affecting the use of the next reservee, counted as one breach; damaging the equipment and facilities of the study room: compensation at market price, suspended for 30 days; moving the tables and chairs inside and outside the study room arbitrarily: counted as one breach; eating and drinking (except tea and water) in the study room, littering, and leaving the environment messy: counted as one breach; making loud noises in the study room and being complained by readers: counted as one breach; privately connecting power sources and network cables without permission: counted as one breach; violating other library management regulations will be handled according to the relevant regulations, and corresponding breaches will be recorded based on the severity of the situation; those who repeatedly violate the rules and have a poor attitude will be added to the blacklist and will not be allowed to borrow again.

[Electronic resources] What are the penalties for violating the reservation rules of study rooms?

For each violation recorded, re-reservation on the same day will not be allowed, and after accumulating three violations, the reservation privilege will be suspended for 30 days.

[Research room] How many study rooms can one person reserve at the same time?

Each reservee can only reserve one room during the same time period;

[Electronic resources] Can I cancel a reservation temporarily?

If the applicant is unable to come for some reason, please log in to the study room management system before the reservation takes effect and cancel the reservation in [My Reservations].

[Research room] Can social readers directly swipe their cards to enter the study rooms?

For the first use after reservation by social readers, please go to the general service desk to bind your ID card and use it to open the door, or scan the QR code on the door to enter.

[Check for new] Does the library provide science and technology novelty search consulting services?

Yes. The library provides science and technology novelty search consulting services for teachers, graduate students, and researchers engaged in applied research projects both inside and outside the school, including achievement appraisal, award applications, research project establishment, etc. (Tel: 26032360).

[Check for new] Can the library issue a certificate of paper inclusion?

Yes. The comprehensive service desk on the second floor of the library provides retrieval services for paper inclusion and citations (see details at: https://lib.utsz.edu.cn/childpage/retrieving-processing1.html?locale=zh_CN), and can issue literature retrieval certificates according to user needs.

[Self service printing] Does the library offer self-service printing and copying?

The Shenzhen University Town Library is equipped with five self-service printing and copying devices, all of which are new color multifunctional copiers. These devices provide printing and copying services for all social readers, faculty, and students through WeChat QR code scanning. This service is provided by Shenzhen Yuewei Information Technology Co., Ltd., and the Shenzhen University Town Library does not charge any fees for it.

[Self service printing] Self-service Printing and Copying Rules?

The "Yindiandian Cloud Printing" service provided by the library: 1.Available to faculty, students, and social readers. 2.Accessible online, with printing and copying available through WeChat QR code scanning, mobile printing, computer printing, self-service copying, and self-service scanning. 3.Two color copiers are located on the east side of the reception desk on the second floor of the library, and three color copiers are beside the service desk in the retrieval area on the third floor.

[Self service printing] How are charges calculated for self-service printing and copying?

University Town Library of Shenzhen provides readers with free copying equipment, and readers only need to pay for the cost of paper when printing or copying. The detailed fees are as follows: Paper Size A4: Black and White, Single-sided: Copy/Print - 0.1 yuan per sheet Color, Single-sided: Copy/Print - 0.6 yuan per sheet Black and White, Double-sided: Copy/Print - 0.2 yuan per sheet Color, Double-sided: Copy/Print - 1.2 yuan per sheet Paper Size A3: Black and White, Single-sided: Copy/Print - 0.2 yuan per sheet Color, Single-sided: Copy/Print - 1.2 yuan per sheet Black and White, Double-sided: Copy/Print - 0.4 yuan per sheet Color, Double-sided: Copy/Print - 2.4 yuan per sheet Scanning (Color Supported): Free of charge

[Graduation formality] How to handle the procedures for leaving school?

After passing their degree thesis defense, master's and doctoral students from various universities must submit one printed copy and one electronic copy of their degree thesis to the University Town Library of Shenzhen. Additionally, they need to return all borrowed books and documents and deactivate the "Reader Card" function of their campus card before proceeding with the procedures for leaving school. *For specific details, please refer to the procedures for leaving school in the service menu on our library's website.

[Graduation formality] What materials are required for processing the procedures for leaving school?

Please refer to the procedures for leaving school in the service menu on our library's website.

What are the library's opening hours?

The opening hours of each floor of the University Town Library of Shenzhen are as follows: Monday to Sunday: 7:30—24:00 (WeSpace on the first floor) 7:30—22:00 (Reading areas on the second and third floors) 8:40—22:00 (Service desks on the second and third floors) Note: During other national statutory holidays: 7:30-24:00 (WeSpace on the first floor), 9:30-17:30 (Main building of the library) Winter vacation (to be notified separately): 9:30-17:30

How to get to University Town Library of Shenzhen?

University Town Library of Shenzhen is located within the Shenzhen University Town, with the specific address being No. 2239, Lishui Road, Xili, Nanshan District, Shenzhen, Guangdong Province. Readers can drive there with GPS navigation, or choose to take a bus or subway for an environmentally friendly trip. Bus stops and routes: ① Qinghua Campus Stop: Routes M369 and B736 ② Peking University Campus Stop: Routes M369 and B736 ③ Harbin Institute of Technology Campus Stop: Routes 36, 43, B736, and M460 ④ Lishui Road South Stop: Routes 43, 74, 81, 122, B736, B818, and M459 ⑤ Zoo Stop: Routes 101, 104, 226, 237, 240, 66, M203, and N5 Subway stations: ① Shenzhen University Town Station, Exit C, on Metro Line 5 (Huangzhong Line) ② Xilihu Station, Exit D, on Metro Line 7

How do I customize an SMS service?

You can customize SMS services in various ways to enjoy the services of our library. Here are the options: Please log in to the "Personal Center" on our library's homepage, click on "SMS Service," and bind your mobile phone number. Once successful, you can customize reminder messages, including reminders for due dates of borrowed books and information on renewing books. Since our library is a major member of the "City of Libraries," you can follow the "Shenzhen City of Libraries Service Account" and log in to enjoy SMS reminder services. Since our library's official account is also linked to "My Library," you can also log in from the official account and customize reminder messages.

How to use the wireless network?

The library provides free wireless internet access for readers. For specific instructions on how to connect, please refer to our library's wireless internet access procedure for social readers.

How can social readers dine?

The library does not have a dining hall. If social readers have dining needs at the canteen, they can first go to the Ping An Bank located at the southern end of the first floor of the library (from Monday to Friday) to apply for a "University Town Reader Card." After successfully obtaining the card, they need to go to the Campus Service Center to recharge it. Once recharged, the card can be used for canteen consumption, with a 40% service fee deducted upon swiping.

Where are the drinking water stations and restrooms located in the library?

University Town Library of Shenzhen has equipped multiple restrooms and water dispensers on both sides of the bookshelves near the corridors within the library. Readers can follow the guidance signs on each floor to find them. The water dispensing points are opposite to the restrooms but located on different sides. Drinking water is provided in the water dispensers, and readers can bring their own cups to drink. Please be careful when filling water to prevent scalding.

How can I reclaim items left behind in the library?

Please bring your valid identification (ID card, reader card, etc.) to the Property Affairs Office at the Comprehensive Service Desk on the second floor during the designated pick-up times, fill out the electronic "Lost Item Claim Application" form, and then proceed to search for and claim your lost item. The usual pick-up times are from 11:30-14:00 and 17:30-19:00 every day.

How can I reclaim lost documents within the library?

If you lose valuable items such as cards, IDs, or mobile phones within the library, you can bring a valid identification to the Comprehensive Service Desk on the second floor to search for and reclaim them.

How long can I claim my lost items?

According to our library's "Lost and Found Management Regulations," if lost items are not claimed within 30 days from the date they were found, the library reserves the right to dispose of them as it sees fit.

How should one handle lost items found in the library?

The finder can hand in the lost item to the Property Affairs Office at the Comprehensive Service Desk on the second floor of the library, and the staff on duty will register it.

Why were the items on the seat cleared away?

According to our library's "Seat Management Rules," if a reader leaves their seat for more than 30 minutes (including items left on the seat after the library closes), the seat will be considered voluntarily abandoned. The items left on the seat will be classified as "seat-occupying items" and will be handled according to the "Lost and Found Management Regulations" after being cleared away.

How should I handle a malfunctioning locker?

You can report the malfunction to the Comprehensive Service Window on the second floor of the library, and the staff will arrange for repairs.

What should I do if I forget the location of the locker where I stored my items?

You can bring your valid identification to the Comprehensive Service Window on the second floor of the library and fill out the electronic "Locker Opening Application" form. The staff will then assist you with the process.

Can I store items in a locker overnight?

No. The library will clear out items occupying lockers every morning and manage them according to the "Library Locker Usage Regulations (Trial Version)."

Where can I store items for a long time in the library?

I'm very sorry, but currently all the storage lockers in the library are only for temporary storage of items on the same day and cannot be used for long-term storage.

How do I make a donation to the library?

If readers wish to contact the library about donations (such as books), they can go to the Resource Construction Department on the fourth floor of the library. This department is responsible for receiving donations. Readers are required to fill out a donation registration form, and the library will issue a donation acceptance certificate.

How can I recommend books or subscribe to additional journals for the library?

On the library's homepage, under the "Reader Services" section, there is a dedicated "Reader Recommendation" detailed link where readers can recommend books and journals at any time. Additionally, there are two other ways to make recommendations: 1. Teachers from the three schools regularly collect new book requests and promptly provide this information to the library's procurement department; 2. The library's procurement department periodically holds meetings with the three schools to discuss new book purchases and listen to their opinions. The library highly values reader recommendations.

Who should I contact to provide feedback or suggestions on the library's work and services?

On the library's homepage, under "Contact Us," there are options for a "Complaint Hotline" and "Library Director's Mailbox." Readers are welcome to provide criticism and suggestions, and the library will respond individually to all reader opinions that include an address or phone number.

What arrangements does the library have for user training? How can I participate in the library's training activities?

The library emphasizes reader training, hosting annual orientations for new students and lectures on database retrieval. Topics include library resources, discipline-specific information, and database searches. Specific dates will be announced; all campus faculty and students can attend free with valid ID.